Refund policy

At Echo Field, customer satisfaction is our priority. We accept returns within 14 days of receiving your order. To be eligible for a return: - The item must be unused and in its original condition - The item must be returned in its original packaging Non-returnable items: - Used or damaged items (unless defective upon arrival) Refunds: Once we receive and inspect your return, we will notify you. If approved, your refund will be processed to your original payment method within 5–10 business days. Return shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. Damaged or defective items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof. Contact: For any return requests, please contact us at: 📧 contact@echo-field.com