Privacy policy

At Echo Field, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or make a purchase.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Contact information: name, email address, telephone number and shipping or billing address.

  • Order information: products purchased, order history, delivery details and customer service communications.

  • Payment information: payment details processed securely by our payment service providers. We do not directly store full credit or debit card numbers.

  • Technical information: IP address, browser type, device information and website usage data.

  • Marketing preferences: your preferences for receiving promotional communications.

2. How We Use Your Information

We use your personal information to:

  • Process, confirm and fulfil orders.

  • Arrange shipping and delivery.

  • Process payments, refunds and returns.

  • Communicate with you about orders and customer service requests.

  • Improve our website, products and shopping experience.

  • Prevent fraud and protect our website.

  • Send promotional communications where permitted by law and subject to your preferences.

  • Comply with applicable legal and regulatory obligations.

3. Payments and Security

Payments are processed through secure third-party payment providers.

We do not directly store your complete credit or debit card details. Payment providers handle payment information in accordance with their own security and privacy policies.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Ensure essential website functionality.

  • Remember your preferences.

  • Understand how visitors use our website.

  • Improve website performance and, where permitted, support advertising and marketing activities.

You can manage your cookie preferences through the available cookie settings on our website or your browser settings. Non-essential cookies will be used in accordance with applicable consent requirements.

5. Sharing Your Information

We may share relevant personal information with trusted third parties when necessary to operate our business, including:

  • Shopify, which provides our e-commerce platform.

  • Payment processors.

  • Shipping companies and delivery providers.

  • Analytics and website performance services.

  • Marketing service providers, where applicable.

  • Authorities or regulatory bodies when legally required.

We do not sell your personal information to third parties.

6. International Data Transfers

As Echo Field serves customers internationally and may use service providers located in different countries, your personal information may be transferred outside your country of residence.

Where required, appropriate safeguards will be implemented to protect your personal information in accordance with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, customer service, accounting, legal obligations and dispute resolution.

8. Your Privacy Rights

Depending on your country of residence and applicable law, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal information.

  • Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The updated version will be published on this page with its revised date.

11. Contact

For any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact us:

Email: metscraftershop@gmail.com